The Character Of Service

The character of each brigade team that travels here to shoulder with us is unique. Some of them are much more seasoned than others and they know what to expect. Others are new to the game and they can be timid and uncertain. The seasoned groups are generally not as much work for us, but frankly they can also be a bit demanding. The newer groups are very open to direction, but, sometimes unable to be initiating, they require a great deal of attention. Sometimes the individuals on a team are overly fearfully, but others might be over confident. When we pay proper attention to a group’s character, we can help them process their emotional states such that they can feel at ease and focus on the work they have come to accomplish. This is the nature of what it means to be present to another culture, to be challenged by another language. It can be a transformative experience, but it takes patience and understanding on our part as leaders as well as on the part of the participants. We find that almost always this happens, but sometimes we have to work at it harder than at other times.

Brigade Team at Las Marias
Brigade Team at Las Marias

We didn’t know what to expect with the Buffalo School of Medicine that recently visited us for a week throughout the southern territories of Santa Lucia, Magdalena, and San Antonio. The Buffalo School of Pharmacy had visited us last year, and we thought of this group as returning. That was not the case at all as the School of Medicine is completely independent of the Pharmacy School. Being a new brigade group then, we expected that they would be timid, even a bit insecure. Our preconceived notions sometimes fail as with Buffalo who were anything but timid. The first year med-students planned out their medical mission trip and they did an excellent job in preparation. They researched the type of organization with which they wanted to involve themselves. Patrick, who had long-term experience in Mexico and Peru, and who was competent in his Spanish, wanted an organization that was providing regular health care and invested in a sustainable model of service. He and his team did not want to “parachute in” to provide health care that would have little or no follow-up care. They found Shoulder to Shoulder to meet their criteria and they studied the organization. When they got here, their questions were intelligent, insightful, and well related to the work they’d be doing. They were a good three steps ahead of first-time brigades and they hit the ground running.

Bubble Blowing Thrills
Bubble Blowing Thrills

We were fortunate to spend some time with them on their first night and next morning in our main clinic in Santa Lucia where they would be housed for the week. We had a special treat on their first night as it corresponded with Ever Bonilla’s, our Brigade Coordinator, birthday. Cake and coke is a time honored Honduran birthday tradition, as is the honored guest getting to wear some of the cake’s ingredients. The Buffalo students, residents, and faculty had no trouble joining into the celebration. We met up with them again about mid week in the small, isolated community of Las Marias, Magdalena. They had no trouble joining in here, either.  Often at a field medical site one can sense a certain disconnect between the patients and the visiting team. It is to be expected in an environment of such cultural diversity. The people are always well served and tremendously grateful, but still a palpable feeling of hesitancy and awkwardness is in the air. This was not the case at Las Marias with the Buffalo team. There was a sense of belonging, order, and flow that carried a sense of relaxation and confidence. There were a whole group of kids there, who are sometimes forgotten. But today they were being treated to chasing soap bubbles, having stickers attached to their shirts, receiving toothbrushes, and then happily being medically examined. The Medical Students were seeing the patients and then consulting with the doctors. There was a grace of movement in the whole process.

At Ever's Birthday Party
At Ever’s Birthday Party

Throughout the week, the Buffalo team met with local doctors, nurses, medical professionals, and health promoters. They took overnight shifts for our emergency department at Santa Lucia. The conversations, the professional sharing, the willingness to be invested was again key to a feeling of belonging. It is a tremendous thing to offer service for people who are recognized as having need. But leaving our service there, simply responding to need, is a one way-street for which there is no way to return. Seeing people for who they are beyond their need, recognizing the dignity of their lives, and valuing their cultural experience as potentially enriching your own, this is service that is empowering. It takes so much more than specialized expertise and talent. It takes humility, commitment, and grace. The gratitude it generates for all who are involved is life enduring.

Just Want To Say Thanks
Just Want To Say Thanks

I assumed a particular character for the Buffalo brigade team based on my bias. How happy I was to be wrong. Whereas I thought it was my job to lead them by the hand through their challenging experience, their embrace of the people they came to serve taught me a great deal about the privilege of service.

Quantity vs. Quality

Linda Johnson, NP, the leader of the University of Wyoming brigade experience in Agua Salada, has just been recognized by the university in the reception of the Faculty Award for Internationalization. Congratulations Linda!!  Read about it at http://www.uwyo.edu/uw/news/2016/04/uws-linda-johnson-honored-for-work-in-honduras.html.

Wyoming University has been coming to the small village of Agua Salada for many years. They built the clinic there and have developed a very rich and meaningful relationship with the local people. Generally they see a great many people while they are here, sometimes as many as 100 a day. The service that they offer is stellar. They are busy from start to finish with little time to relax or reflect.

treatingkid

They were in Agua Salada this past Holy Week. This brigade did not unfold in the same way as past brigades. In deference to Lemony Snicket and Jim Carrie, we experienced a series of unfortunate incidents. Shoulder to Shoulder was a bit taxed this year with eight groups arriving in the month of February. This was an all-hands-on-deck experience. Whereas, we were often very challenged, stretched, and stressed, we managed without making any major mistakes. However, we did not follow-up to insure that the promotion of the Wyoming brigade had taken place in Agua Salada. It was also Holy Week. Everyone, including our staff, has Holy Week off. So Wyoming had a very slow start and they did not see the tremendous numbers of people that they had in past visits.

Meeting with Health Committee
Meeting with Health Committee

We were very apologetic, and because we have a long-standing, fruitful relationship with Wyoming, they were very graceful and forgiving in their response. Also, because it was Holy Week, Laura and I had more time to be present to the brigade. We were able to spend almost the entire day with them on Thursday. They were seeing patients, perhaps less than on pervious brigades, but they were busy. The mood was light while we were there, everyone seemed grateful for the opportunity to be there. On this particular day, the brigade welcomed the parteras (midwives) for an appreciation lunch. The oldest midwife from the community was present. Her sense of joy in being received by the brigade was extremely moving. Later in the day, we sat down to a meeting with the local health committee, and the Shoulder to Shoulder health promoter and nurse for the area. In the meeting that sense of mutual respect and appreciation seemed to deepen. The sharing in terms of what Wyoming could do to foster the ongoing health work within the community deepened an already secure relationship. I’m not certain, but I was beginning to have the feeling that the brigade’s less hectic experience was forging something even greater. Wyoming will be back in November and they will see a lot of patients again. They will return, perhaps, with even a greater appreciation for the value of the relationships they built and sustain. It only takes money to build a clinic. It only takes medical professionals and supplies to offer medical care. It takes so much more to fully invest oneself into the lives and world of others. Perhaps the series of unfortunate events had a fateful purpose.

Oldest Partera in Agua Salada
Oldest Partera in Agua Salada

Laura and I also traveled with the Wyoming brigade to Tegucigalpa for their flight out. On the night before their flight, we sat down to share in reflection on the participants’ experiences. Gratitude was a major theme; gratitude for the time and space to come to know the people of Agua Salada. The other theme present was the feeling that everyone had offered quality health care. I understood this as meaning that the service was offered with integrity and compassion.

Precious Time with Kids
Precious Time with Kids

I suspect that Wyoming brings their medical students to Honduras and Agua Salada in order to equip them with a Global Health Care experience. But this is not a box to be checked off on your resume of life. It is not accomplished by simply being there and doing the expected work. The satisfaction of coming to know another person from another culture in a foreign environment requires the willingness to give time, space, and respect. Wyoming sees a great many patients, but the real value they offer is in the quality of these encounters, and not their quantity.

Impressive

Over the last couple of months Shoulder to Shoulder has a lot to be proud about in terms of the quality of medical services that we have provided to an isolated, and often neglected, people. We do this regularly, of course, by the contractual agreement we maintain with Honduras and the International Development Bank, providing ongoing care to over 65,000 persons on a daily basis. Still, that care is conditioned by the scarcity of resources. Our brigade teams from universities and other organizations augment that care by way of their generosity and commitment. Through February and March we have had nine brigades, and their efforts are best described as herculean. The overused adjective is awesome, though according to our experiences over the last two months, this adjective is clearly appropriate. Our first ever surgical brigade provided relief and healing to persons who had absolutely no hope for any attention to their discomfort and pain. Brown University partnered with Wingate University, School of Pharmacy to provide a level of care and treatment to the small village of Guachipilincito unparalleled in even the most developed areas of Honduras. Cleveland Clinic, Christ Church and pharmacy students from the University of Michigan literally changed the makeup of the small community of Camasca by arriving 34 strong, a sustained force for healing and wellbeing. Even mentioning these brigades, I do a disservice to the others who were equally impressive in their singular commitment to service in justice. I feel exceptionally privileged to witness all of this, and mostly I stand with my jaw agape knowing that I possess neither the skill nor the stamina to accomplish such awesome results.

Nursing Brigade at the Clinic
Nursing Brigade at the Clinic

Becoming so impressed by incredible undertakings, achieved with such professional talent and skill, it is easy to miss a more subtle offering of compassionate service. The University of Minnesota, School of Nursing, under the leadership of Dr. Marti Kubik, recently visited Santa Lucia and the surrounding small communities of that municipality. Like the other brigades, they too offered professional service and care of exceptional quality that impresses and astounds. The School of Nursing plans their service with great attention to the needs of the ongoing medical interventions that Shoulder to Shoulder will continue to offer once they have left. It is a very well thought out brigade, and very much meets with our mission and philosophy of providing sustainable, quality health care. Laura and I met up with them on their last day in Santa Lucia. They were offering trainings to health care volunteers who live in some of the remotest areas of our territories.

Health Volunteers Stretching
Health Volunteers Stretching

These volunteers are perhaps some of the most uncelebrated individuals within our health care system. They do not have job descriptions. They receive no compensation. They are provided very little by the way of training. They are placed very low on our organization structure. What they do have are hearts of compassion to be present to those suffering within their communities. On this day they were filled with gratitude as the nursing students recognized the importance of their presence and commitment. They had a workshop on nutrition and how to maintain healthy habits of living. They learned how to transfer persons having become physically challenged and dependent. They learned about end of life care. Watching this, I could almost physically note the aura of gratitude present among these humble, sincere volunteers. The integrity of their service met with the recognition from the nursing brigade of the value of their service. Whereas the particulars of what they learned in the trainings will most certainly benefit the persons they return to in their communities, the appreciation of who they are and what they do is the pearl of incalculable value.

Transferring Roll Play
Transferring Roll Play

Certainly we should all be impressed with the awesome undertakings of skilled professionals over the course of these last months. The quantifiable results of such herculean efforts should be celebrated in full voice. But let us not forget that things need not be extraordinary in order to be recognized and appreciated. Some middle-aged woman is sitting in an adobe hut with her neighbor who is in her last moments of life. She has few skills save for those that are born of a compassionate heart. Her presence and attention to her dying neighbor honors the value of her neighbor’s life and her own. The nursing brigade from the University of Minnesota is also honored and appreciated in the sacred exchange.